Mr Green Fined £3m for failure to protect customers

Mr Green fined £3m for ‘systemic failings’


The William Hill owned Casino Mr Green has failed to stop both problem gambling and money laundering and as such have been fined £3m. The Gambling Commission who since 2018 have ordered sanctions leading to firms paying out £20m.

The Mr Green fine came as a customer of Mr Green won £50,000 went on to bet away all his winnings which led to the customer depositing thousands of more pounds. Mr Green failed to carry out any checks on the customer who is thought to of been a problem gambler.

This followed another case which claims the company accepted old evidence of a £176,00 claims payout as reasonable evidence as a source of funds. That customer then went on to deposit more than £1m.

Another case showed that Mr Green has accepted a screenshot from looks like a cryptocurrency trading account with the currency in dollars as a good source of funds. The gambling commission deemed both these as an inadequate attempt to prevent money laundering.

A quote from Richard Watson, the Gambling Commission executive director, said: “Our investigation uncovered ‘systemic failings’ in respect of both Mr Green’s social responsibility and anti-money laundering controls which affected a significant number of customers across its online casinos.”

This fine comes after the Betting and Gaming council recently enforced a credit card ban and the requirement for all UK companies to use the problem gambling help of Gamstop. The trade body said it wants to ensure that UK standards are the “highest in the world”

Mr Green have said that the failings stated took place before William Hill bought the company, they have since been addressed and introduced to new processes.

The new measures being enforced has seen multiple brands in the UK reveal they have been struggling with revenue.